NEGOTIATION AND CONFLICT MANAGEMENT

Negotiation is the science of securing agreements between two or more interdependent parties. This course provides a set of generic concepts, including theoretical models, applications and skills for negotiation and resolving interpersonal and inter-group conflicts in employment settings. The course will provide an analytical understanding of negotiations, including negotiation planning, strategy and tactics, as well as the development of the practical skills necessary for implementation of this knowledge. Course Objectives1.   To gain a broad, intellectual understanding of the central concepts in negotiation and conflict resolution, models of negotiation and communication strategies;2.   To enable students gain a firm understanding of how to resolve workplace conflict            in both unionized and non-unionized environments.3. to develop skills in negotiation and conflict management through practical demonstration of the ideas and concepts presented in the course;4. to give student practical negotiation experience via role plays using different scenarios.