Secretarial Duties and Ethics

Definition of secretarial duties. Definition of work ethics, Purpose and value of workPersonality of a secretary, Personal qualities, personal presentation and behaviour, The Secretary’s relationship with her/his employer and other employees, clients, etc. Responsibility:  Punctuality, time management, confidentiality, employer’s routine, travel arrangements, reception of visitors. Saying ‘no’ firmly but politely, Secretary’s typical day.