Course Code: 
BHR 3202
Course Credit Units: 
Semester 2
Year of Study: 
Year 3
Undergraduate or Graduate Level: 
Undergraduate Level
Course Description & Objectives: 

Negotiation is the science of securing agreements between two or more interdependent parties. This course provides a set of generic concepts, including theoretical models, applications and skills for negotiation and resolving interpersonal and inter-group conflicts in employment settings. The course will provide an analytical understanding of negotiations, including negotiation planning, strategy and tactics, as well as the development of the practical skills necessary for implementation of this knowledge. Course Objectives1.   To gain a broad, intellectual understanding of the central concepts in negotiation and conflict resolution, models of negotiation and communication strategies;2.   To enable students gain a firm understanding of how to resolve workplace conflict            in both unionized and non-unionized environments.3. to develop skills in negotiation and conflict management through practical demonstration of the ideas and concepts presented in the course;4. to give student practical negotiation experience via role plays using different scenarios.

Learning Outcomes: 

On successful completion of this course, a student should be able to:

  • Understand and analyse about the nature of negotiation and work-place conflict.
  • Develop confidence in the dispute resolution process as an effective means for resolving conflict in organizations.
  • To improve analytical abilities in understanding the behavior of individuals, groups, and organizations in competitive situations.
  • To provide experience in the dispute resolution process, including learning to evaluate the costs and benefits of alternative actions and how to manage the negotiating process.
conflict management
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