Secretarial Duties and Ethics

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Course Code: 
SES 3103
Course Credit Units: 
Semester 1
Year of Study: 
Year 3
Course Discipline: 
Course Description & Objectives: 

Definition of secretarial duties. Definition of work ethics, Purpose and value of workPersonality of a secretary, Personal qualities, personal presentation and behaviour, The Secretary’s relationship with her/his employer and other employees, clients, etc. Responsibility:  Punctuality, time management, confidentiality, employer’s routine, travel arrangements, reception of visitors. Saying ‘no’ firmly but politely, Secretary’s typical day. 

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