Conflict Resolution in Tourism Development

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Course Code: 
TOU 3206
Course Credit Units: 
Semester 2
Year of Study: 
Year 2
Undergraduate or Graduate Level: 
Undergraduate Level
Academic Programs: 
Course Discipline: 
Course Description & Objectives: 
  1. Theories of conflict resolution.
  2. Communication and negotiation (the features and process of communication, the importance of clear communication to conflict resolution, good presentation and listening skills, etc).
  3. Conflict resolution (philosophy, foundations, processes and procedures).
  4. Alternative dispute resolution procedures and its relevance to the tourism profession.
  5. Planning and conflict resolution(conflict management skills and the planning process, etc). Developing consensus (group decision making, sustaining agreements, the role of facilitators, etc).
  6. Mediation processes (possibilities and challenges).
  7. Conflict resolution and protected and conservation area management
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