Course Description & Objectives:
- Theories of conflict resolution.
- Communication and negotiation (the features and process of communication, the importance of clear communication to conflict resolution, good presentation and listening skills, etc).
- Conflict resolution (philosophy, foundations, processes and procedures).
- Alternative dispute resolution procedures and its relevance to the tourism profession.
- Planning and conflict resolution(conflict management skills and the planning process, etc). Developing consensus (group decision making, sustaining agreements, the role of facilitators, etc).
- Mediation processes (possibilities and challenges).
- Conflict resolution and protected and conservation area management
TOU3207.doc