Customer Service Management

Course Description:The course provides students with  knowledge about understanding a customer and equips them with skills on how to manage customers and meet their expectation and needs in the tourism industry        Course objectives:

• Understand the value of a customer service philosophy for business growth and service excellence
• Develop an integrated approach to customer service process management
• Understand implementation, assessment and compliance with the International Customer Service Standard
• Explain how to use best practice methodology to increase market share and customer retention
• Acquire leadership and management skills