Customer Service Management

Home >> Courses Catalogue >> Customer Service Management
Course Code: 
TOU 3122
Course Credit Units: 
Semester 1
Year of Study: 
Year 3
Undergraduate or Graduate Level: 
Undergraduate Level
Academic Programs: 
Course Discipline: 
Course Description & Objectives: 

Course Description:The course provides students with  knowledge about understanding a customer and equips them with skills on how to manage customers and meet their expectation and needs in the tourism industry        Course objectives:

  • Understand the value of a customer service philosophy for business growth and service excellence
  • Develop an integrated approach to customer service process management
  • Understand implementation, assessment and compliance with the International Customer Service Standard
  • Explain how to use best practice methodology to increase market share and customer retention
  • Acquire leadership and management skills


Learning Outcomes: 
  • Learn new knowledge about customer service philosophy
  • Learn to apply leadership and management skills to develop an integrated approach to customer service.
File Attachments: samba porno porno gratis x